STUDIO BOOKINGS

Payment Terms
·       All prices quoted are exclusive of GST which will be added to the final invoice
·       A 50% deposit is required to secure a booking
·       A final invoice will be issued post your event, payment is due 7 days from date of issue unless otherwise arranged
·      Hire prices are subject to change; weekend and public holiday rates may apply.

Cancellation Policy
Any notice of cancellation must be provided in writing to one of the directors of THE KO. The following fees apply:
·       Cancellation 30 days or more before the event, the deposit will be fully refunded minus a $100 administration fee
·       Cancellation 7-30 days before the event, the deposit will be withheld
·       Cancellation 1-7 days before the event, the total estimated cost of the event will be charged

Loss and Damage

The Hirer shall notify THE KO immediately on becoming aware of any damage or loss to the premises, its facilities or equipment and of any injury to any person whosoever at THE KO. Any hired areas of THE KO must be left clean and tidy upon the completion of the booking, if not a cleaning fee may be charged to the hirer. THE KO is not responsible for the loss, damage or theft of any property or money belonging to hirers of THE KO or their associated third parties. The Hirer shall carry out any direction given by THE KO for the protection of floors and other surfaces as deemed necessary by THE KO and the full costs associated with such protection will be borne by the Hirer. All equipment, furniture, fittings and any other property of THE KO remains the property of THE KO. Hirers will make good any costs associated with loss or replacements of these items as a result of their activities.

Insurance, Permits and Licences

Hirers must have in place all necessary permits, licenses (including liquor) and rights required to undertake their activities at THE KO and are responsible for the payment of any taxes, levies and charges payable to any authority or third party in connection with such activities;

ARTWORK AND PRODUCT - SHIPPING & RETURNS

Once you have processed your order online, you will receive an email confirming that the order and payment have been received. We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard) or direct deposit. To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.

Shipping Rates

  • We are happy to arrange free pickup for online purchases directly from the studio (and in some instances another location, eg artist’s studio).

  • Standard shipping rates are provided for smaller items.

  • For large, bulky items or original artwork an additional shipping fee will be calculated and invoiced additionally prior to delivery. All original artworks are professionally packed and shipped with a reputable courier and include appropriate insurance cover that is the purchaser’s responsibility.

Returns (product and artwork)

  • Consumer Law

    Our goods come with the statutory guarantees imposed by the Australian Consumer Law. Below is some information about the rights that the statutory guarantees provide.

    When can you obtain a refund or replacement under the statutory guarantees?

    (a) We are not required to provide a refund or replacement if you change your mind.

    (b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.

    (c) The statutory guarantees include guarantees that the product:

    - is of acceptable quality;

    - is fit for any disclosed purpose; and

    - matches its description or sample.

    (d) You can choose a refund or exchange if a product has a major problem. This is when it:

    - has a problem that would have stopped someone from buying the product if they had known about it;

    - is unsafe;

    - is significantly different from the description or a sample; or

    - doesn’t do what we said it would,

    - or what you asked for, and can’t be easily fixed.

    (e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

    (f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.

    (g) Please keep your proof of purchase – e.g. your receipt.

    Initial cost of returning faulty products

    (a) Products do not need to be in their original packaging to be returned. You may, however, need to ensure the products are adequately protected for posting or collection.

    (b) As a general rule, if the item can be posted or easily returned, you should cover the initial cost of returning faulty products to the supplier. You should keep the receipts for those costs because if the returned products are later confirmed to have a fault - whether major or minor - you can recover your reasonable postage or transportation costs from the seller.

    You can read more about your rights in regards to ‘refunds, repairs and replacements’ from the Consumer Affairs Website.

WORKSHOP AND EVENT TICKETS

  • Tickets for workshops, classes and events are strictly non-refundable. If you are unable to attend an event we encourage you to pass your ticket on to a friend. Within a reasonable time-frame we can also attempt to re-sell your ticket and provide you with a credit note but we are unable to guarantee this.

For any queries relating to these terms, conditions and policies please get in touch with us via info@theko.com.au